Global Human Resource Management

Employee Satisfaction Survey

In order to grasp the Group’s situation and challenges and make improvements, we have been conducting an employee satisfaction survey targeting employees of NGK SPARK PLUG and group companies in Japan.

The response rate for FY 2020 survey reached 88.0%, and the satisfaction rate was 46.2%, showing a decrease from the previous year.

The survey results are returned to the heads of each department who work on improvements based on the understanding of the department’s situation and challenges indicated by the survey results. Also, the Human Resources department is working to create a better working environment by interviewing young employees in each workplace to identify issues.